Monthly Support Packages

Our support packages have been designed to smooth the cost of having our designers and developers on call. When you purchase a support package you can use your allocated support time at any point throughout the period. If you ran out, we can simply increase your monthly support allowance to ensure that whatever needs you have are taken care of quickly and professionally. Even if you anticipate only submitting a few support requests, you should consider a support package to get access to reduced hourly pricing.

1 Hour

3 Hours

5 Hours

10 Hours

20 Hours

Basic
$175/hr
Intermediate
$170/hr
Advanced
$165/hr
Professional
$160/hr
Professional +
$150/hr
Market Savings
Up to
$450
Market Savings
Up to
$1,440
Market Savings
Up to
$2,550
Market Savings
Up to
$5,400
Market Savings
Up to
$12,000

1 Hour

Basic

$175/hr

Market Savings

Up to
$450

3 Hours

Intermediate

$170/hr

Market Savings

Up to
$1,440

5 Hours

Advanced

$165/hr

Market Savings

Up to
$2,550

10 Hours

Professional

$160/hr

Market Savings

Up to
$5,400

20 Hours

Professional +

$150/hr

Market Savings

Up to
$12,000

Monthly Maintenance hours
Updating modules, optimisation

Hosting:

N/A

Basic Plus:

$149

Business Plus:

$349

Enterprise:

Contact Us

Monthly Maintenance hours

Hosting:

N/A

Basic Plus:

2

Business Plus:

3

Enterprise:

Contact Us

Priority Feature Requests

Hosting:

N/A

Basic Plus:

N/A

Business Plus:

Enterprise:

Bi-annual planning and review session

Hosting:

N/A

Basic Plus:

N/A

Business Plus:

Enterprise:

Custom API's

Hosting:

N/A

Basic Plus:

N/A

Business Plus:

Enterprise:

Discounted Hourly Rate for Ad-Hoc work

Hosting:

N/A

Basic Plus:

N/A

Business Plus:

Enterprise:

Dedicated contact

Hosting:

N/A

Basic Plus:

N/A

Business Plus:

Enterprise:

N/A

What we can assist with in your support package:

Graphic and Web Design

Website Updates and Additions

Image and banner creation

Platform Training

UI/UX Design

Software Consulting

Technology/Software Integration

Data import/export

Technical Documentation

Workflow Consultation and Automation

Ad-Hoc Hourly Rates:

Name

Price

Senior Management
$250.00
Solutions Architect
$250.00
Front-End Developer
$200.00
Back-End Developer
$200.00
Software Consulting
$200.00
Service Delivery Manager
$200.00
Project Manager
$200.00
Graphic / Web Designer
$200.00

Notes:

• Market savings are calculated based on the rate of a ‘Solutions Architect’ ad-hoc rate against the discount for the 6 month Support Package.

• Any time estimates shared for design or development work will be finalised upon work completion and may be adjusted depending on the revisions and feedback received.

• All support packages are sold on a 6 month rotating basis.

• All hours not utilised upon end of contract will expire unless rolled into a new support package.

• All prices quoted are in AUD and exclude GST.