Monthly Support Packages

Our support packages have been designed to smooth the cost of having our designers and developers on call. When you purchase a support package you can use your allocated support time at any point throughout the period. If you run out, we can simply increase your monthly support allowance to ensure that whatever needs you have are taken care of quickly and professionally. Even if you anticipate only submitting a few support requests, you should consider a support package to get access to reduced pricing and a predictable maintenance budget.

3 Hours

5 Hours

10 Hours

20 Hours

50 Hours

From
$166/hr
From
$162/hr
From
$159/hr
From
$152/hr
From
$148/hr
Discount
5%
Discount
7%
Discount
9%
Discount
13%
Discount
15%

3 Hours

From

$166/hr

Discount

5%

5 Hours

From

$162/hr

Discount

7%

10 Hours

From

$159/hr

Market Savings

9%

20 Hours

From

$152/hr

Savings

13%

50 Hours

From

$148/hr

Discount

15%

Monthly Maintenance hours
Updating modules, optimisation

Hosting:

N/A

Basic Plus:

$149

Business Plus:

$349

Enterprise:

Contact Us

Monthly Maintenance hours

Hosting:

N/A

Basic Plus:

2

Business Plus:

3

Enterprise:

Contact Us

Priority Feature Requests

Hosting:

N/A

Basic Plus:

N/A

Business Plus:

Enterprise:

Bi-annual planning and review session

Hosting:

N/A

Basic Plus:

N/A

Business Plus:

Enterprise:

Custom API's

Hosting:

N/A

Basic Plus:

N/A

Business Plus:

Enterprise:

Discounted Hourly Rate for Ad-Hoc work

Hosting:

N/A

Basic Plus:

N/A

Business Plus:

Enterprise:

Dedicated contact

Hosting:

N/A

Basic Plus:

N/A

Business Plus:

Enterprise:

N/A

What we can assist with in your support package:

Graphic and Web Design

Website Updates and Additions

Image and banner creation

Platform Training

UI/UX Design

Software Consulting

Technology/Software Integration

Data import/export

Technical Documentation

Workflow Consultation and Automation

Ad-Hoc Hourly Rates:

Name

Price

Senior Management
$300
Solutions Architect
$250
Software Consulting
$250
Front-End Developer
$175
Back-End Developer
$175
Service Delivery Manager
$175
Project Manager
$175
Graphic / Web Designer
$175
Business Analyst
$175

Notes:

  • Any time estimates provided for design or development work will be finalised upon work ¬†completion and may be adjusted depending on the revisions and feedback received.
  • All support packages are sold on a 12 month rotating basis, with a 90 day cancellation notice required.
  • All hours not utilised upon end of contract will expire unless rolled into a new support package.
  • All prices quoted are indicative, in AUD and exclude GST.