Reduce the cost of servicing your customers with an online, self-service Help Centre
By using our Help Centre as a central repository for your key business information, customers and employees have important information at their fingertips, lowering the cost to service and fast-tracking your sales.
Reduce inbound service cost by providing key information in a searchable format.
Provide answers to frequently asked questions that customers and employees can easily access at any time.
Free up employee time to handle more critical customer requests.
Increase sales as prospective customers can research and educate themselves on a wide range of topics about your business.
Improve SEO rankings with unique, helpful content that your customers are searching for.
Automatically add content from any source using API integration to over 2000 other platforms.
Many different roles and industries use our platform to create Help Centres. Here are just a few that we have helped.
Some of the amazing functionality, right out of the box.
Provide answers to common question with no limit to the number of categories or questions you can store.
Expand on a topic to create more detailed information for user-guides, instruction manuals, safety information, company updates or press releases.
Search across all content and meta data to return exactly what your customers are looking for.
Add PDF's, downloads, videos and images to enhance your content and provide a more engaging experience for your customers.
With our open API you can centralise your location data from a variety of sources to ensure that your information is always up to date.
Create a range of categories to group relevant content together which users can filter to access the content.
Platform set up and configuration
Platform training (1 hour)
Customised styling and branding
Unlimited locations and admin users
Integrated CRM and Case Management
Secure Australian Hosting